DISCLOSURE/T&Cs

DISCLOSURE, TERMS AND CONDITION FOR HAIR STYLING AND MAKEUP ARTISTRY:

Satisfaction
I guarantee the quality of the products I use and the expertise in my craft. I want you to feel beautiful and pampered on your special day. Whilst it is not compulsory to attend a trial session of your hair and makeup, I encourage you to come and meet me ahead of time to test your ideas, gain advice and recommendations from me to get the most out of your styling or makeup, see how you can expect your hair hair and makeup will look and discuss the elements of your day to help create a look to suit. This will ensure your look is perfectly matched along with addressing all your needs and any concerns. Most importantly, I want you to enjoy every step of this special process and look in the mirror and feel the most beautiful you have ever felt in your life.

Terms & Conditions:
Please take note of the following important TERMS & CONDITIONS when booking hair and makeup services through Aurum Bride (Rachel Pivetta). I encourage you to read these User Terms carefully as they are a legal document and, upon making your booking, you agree to be bound by these User Terms. It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments being made by the specified dates.

Timing:
Time management is of the essence therefore adherence to booking times is critical in ensuring that Rachel delivers the service you expect and will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the bride/client to advise Rachel as soon as practical. Rachel is not responsible if desired completion time is not met due to client delays. Rachel will notify the client of her arrival time upon booking using the timing information you have provided. If you need to make changes, please request this as soon as possible and Rachel will try her best to accommodate.

Rachel’s timing varies depending on the service required and technical individual requirements of the client. When allocating service duration for wedding/group bookings Rachel bases this on her usual time required for hair and/or makeup services. Makeup artistry is approximately 45min – 1hr per person, hair styling is approximately 45min – 1hr per person. Extra time will be required for speciality makeup, cultural makeup, extra-long hair, hair extensions, intricate styling requirements, tattoo/special makeup camouflage and special hair types. If any of your needs fall into this category please advise Rachel so she can ensure ample time is provided for your service. It is also recommended to send Rachel hair or makeup photos in advance of your appointment. Specified times for all services other than trials are an estimate only.

Rachel’s regular working hours are 7:00am – 4:30pm. When Rachel is required to start work or start her commute to get to you outside of these hours an outside of hours charge will apply of $55 per half hour outside of her regular hours.

Pricing:
Please note that all prices are subject to change. If you have already paid the booking fee then you retain the quoted rates invoiced at the time of booking for the respective booking. The retained rates are not exempt from outside of hours charges ($55 per half hour before 7:00am), kit repacking fee ($55 for kit/s to be set up in a different room/area, per room/area), and travel charges (POA) due to change of appointment address.

Packages Bookings:
Bookings are subject to availability; please contact Rachel to confirm her availability. To secure any booking, you will be required to pay a non-refundable and non-transferable booking fee which is deducted from the total cost of the booking and will not be refundable or transferable under any circumstances. The booking fee amount is $300 – $400 based on the size/requirements of the booking. The remainder of the service must be paid 14 days in advance of the service date or the client risks the appointment being unattended and cancelled without refund. Rachel will not hold any hair or makeup bookings that have not paid their booking fee. The appointment will only be held for 48hrs from issue of invoice. If payment of the booking fee has not been made then the booking will not be held. A hair or makeup trial session runs for a generous 1hr 15min from the appointment time. It is recommended that you provide a similar photo example in advance of the appointment for clarity. A 15% surcharge is applicable for any bookings that fall on a public holiday.

Small Bookings:
Bookings are subject to availability; please contact Rachel to confirm availability. To secure your booking you will be required to pay a non-refundable booking fee of $50 – $100 based on the requirements of your booking which is deducted from the total cost of the booking. The booking fee will not be refundable or transferable under any circumstances. The remainder of the booking must be paid in full no later than 14 days ahead of the booking date or the client risks the booking being unattended and cancelled without refund. Bookings can be cancelled without further penalty, (other than the booking fee which will be retained), with a minimum of 14 days’ notice.

Preparations for Appointments:
The onus is on the client to prepare for their appointment accordingly to get the best possible results for their individual look. While Rachel is an expert in her field, there are limitations as to what can be realistically achieved for everyone.

Rachel proposes the following general advice to help the client achieve the best possible result from their appointment:

Makeup Preparations:

– Have a clean face and wear no makeup for the appointment, (moisturiser is okay so long as it’s not tinted)

– If you’re having a spray tan please ensure you have your face lightly sprayed too.

– Spray tans are best done 2 days prior to your makeup appointment.

– With regards to waxing/threading, it’s ideal to allow at least a few days buffer between waxing/threading and the wedding day in case your skin is irritated from waxing/threading treatments.

– While I have a vast array of lipsticks that I can apply, I recommend supplying your own so you have something similar to reapply later, as needed.

– Show me any photo examples of makeup styles you like ahead of time

– Please give ample notice for any allergies or special requests so I can try to accommodate.

– Monthly facials performed by a qualified beauty therapist are recommended at least 3-6 months ahead of the wedding date. Incorporating the correct prescribed cosmeceuticals into your skincare routine will be beneficial in preparing your skin for your wedding day makeup.

Hair Styling Preparations

– Please have clean dry hair for the appointment (the exception is if you have booked in for a blow dry service). Dirty/oily hair will be refused for styling.

– Wash your hair the night prior to the appointment by shampooing thoroughly twice and paying a lot of attention to your root area, then apply a small amount of conditioner mid-lengths to ends and rinse very well. Please blow dry your hair thoroughly by smoothing the cuticle (NEVER sleep in wet hair!)

– If you are booked in for a blow dry service on the day of service please shampoo your hair twice and apply a small amount of conditioner on mid-lengths to ends (if desired) and towel dry. Hair should not be saturated and dripping.

– Please do not apply any treatments, oils or any styling products.

– For best results use salon quality shampoo and conditioner.

– Let me know if you or anyone else has hair extensions to be styled as I may need to allocate more time (if yes, ensure these are clean, bone dry and free of any product)

– Show me any photo examples of hair styles you like ahead of time

– Please give ample notice for any allergies or special requests so I can try to accommodate.

If the client and/or their booking group has any questions specific to their needs, please let Rachel know and she will be more than happy to help.

Rachel will require an adequate area to set up her hair/makeup station to deliver the service you expect. Where the area isn’t adequate, delays may be unavoidable.

Rachel requires access to a safe working power point, a bar/tall stool for makeup applications, a dining/low chair for hair styling, a roomy bench or large table for her equipment and natural window light for makeup. Additional requirements pertaining to COVID-Safe can be found under the subheading “Health and Safety”

Service & Office Hours:
Service hours: 7:00am – 4:30pm. Understanding the special and unique nature of events and weddings, Rachel can be available 24/7 by special request, by appointment only, subject to availability
Office/Phone hours: 9:00am – 4:30pm Please understand that Rachel may not always be able to answer her phone if she is with a client.

Payments:
The client scheduling the booking will be responsible for full payment of all services in the event that other people in the wedding/group do not pay their portion. For all bookings the full remaining balance is due 14 days ahead of your booking date.

Rachel accepts direct deposit, credit card or Bpay. Please allow at least 3 business days for electronic funds to clear. Electronic payments that do not clear before the booking date will not be accepted as payment of the respective invoice. It is the client’s responsibility to ensure they reference the payment/s correctly by referencing the invoice number on your invoice and entering the correct bank details provided on the invoice.

Appointments are only tentatively held for 48hrs from the time and date the invoice was issued. After this the appointment may be voided if a retainer has not been received by Rachel and the appointment may be offered to another interested party without prior notice. If you are having difficulty viewing, receiving, or paying an invoice, please contact Rachel immediately. It is highly recommended that clients send a transaction receipt as proof of payment.

Secured group bookings which are not paid in full by the due date risk termination and will not be attended. Rachel will try to reach you to remind you of payment via your email and/or phone number you have provided her with. Failure to pay the full due balance will result in a final letter of demand which will be emailed to the address supplied, which if after seven days of this letter being sent full payment is still not made, Rachel will pursue legal action to retrieve those funds plus late payment interest of 7.4% per month overdue and any legal fees Rachel incurs whilst trying to recover the monies owed to her.

Refunds:
Rachel does not offer refunds for bookings that are cancelled on short notice (less than 60 days written notice for packages/weddings and 14 days written notice for small bookings e.g. one person for hair and makeup) or for any completed services; therefore, if you are in any way dissatisfied, the onus is on the client to notify Rachel whilst on location. Should you wish to meet Rachel ahead of time and test her work in advance of a booking for your occasion she highly recommends that you see her for a trial session prior to booking a wedding/package or event appointment with her.

Reductions:
All wedding and group appointments are subject to a minimum as specified in Pricing / Packages. In the event that a reduction of the booked amount is requested, it will be subject to a minimum and no less than this. Clients can request reductions with 14 days or more notice from the wedding/event date, otherwise there will be no reductions honoured for any reason. Please ensure you choose your package carefully.

Cancellations:
All booking fees are strictly non-refundable and non-transferable. This also applies to bookings that have been cancelled due to any reason, including relationship breakdown or financial problems.

Cancellation of any booking by you must be communicated in writing, by post or email and will only be confirmed upon receipt of this. The amount of monies retained or due is dependent on how much notice is given:

– With more than 60 days’ notice the booking fee is retained but nothing else will be due, and if additional payments have been made on top of the booking fee, these will be refunded less any surcharges if you have paid by credit card.

– With 60 days’ or less notice, 50% of the appointment value is retained to cover my losses.

– With 30 days or less notice, the full appointment value is retained to cover my losses.

The complete booking fee will be retained by Rachel regardless of notice given due to administration and loss of other bookings caused by allocating your appointment.

In the event that Rachel returns a positive test result for COVID-19 and she cannot attend your booking, a refund of the affected appointment will be provided; unless it is a trial in which case it will be rescheduled. In the event that the bride or groom return a positive test result for COVID-19 and they cannot attend their own wedding day, then Rachel will be happy to reschedule the appointment for a date she is available for. Please consult Rachel prior to selecting a new date to ensure availability. If Rachel is unavailable for the new date, a credit of the amount paid will be provided for use of future hair, makeup, or beauty treatments. Proof of positive result may be required at Rachel’s request. If anyone else in the bridal party or guestlist returns a positive result with COVID-19 ahead of the wedding date, then this isn’t grounds for cancellation so no refunds or transfers will be offered.

Travel/Parking Fees:
A travel fee may be incurred depending on distance required to travel. If any hotel/motel and parking fees are incurred as result of the location of the booking, these will be passed on to the client as parking fees are not included in the quoted travel fee or any packages. If onsite parking is not available, you must notify Rachel immediately so other arrangements can be made. Please be aware that parking delays caused by the client may result in the artists inability to start the service on time, finish the total service booked, incur an overstay fee due to delays or impair Rachel’s ability to get to the booking at all. Rachel recommends that onsite parking be arranged ahead of time and provided to her to avoid disappointment.

Extra people wanting styling:
If any additional people or additional services are required on the day, but have not been booked for, this is not normally a problem and payment can be made via correct cash or credit/debit card on the day. It is recommended that you give Rachel notice if others in attendance are wanting additional hair and/or makeup services so arrangements can be made. Rachel recommends that services for hair and/or makeup are confirmed in advance to avoid disappointment where she may not be able to cater to any extras.

Exclusions:
Junior Makeup services are for children aged 12 years or younger and includes conventional makeup without false lashes.

Full makeup includes the usual applications to the face area and lightly to upper neck only. Light decolletage makeup can be done at the client’s request. Any other required applications will be charged for and quoted prior to application in the areas not included in our usual service, including but not limited to the back, chest and remainder of the body, particularly where extensive works and product applications are required.

Additional requests such as glitters, speciality lashes, gemstones, eyelid tape/netting, bold/unusual pigments and other special mediums need to be requested in advance which Rachel will quote for. Rachel does not usually carry speciality items in her mobile kit unless requested in advance. Please provide ample notice so arrangements can be made.

Should special or tattoo coverage be required please advise Rachel in advance so time and price can be quoted.

Health & Safety:
Rachel is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to give advance notification to Rachel if you or any of your group/wedding party have a hypersensitivity that you are aware of.

Rachel reserves the right to stop work if there is any smoking, (including vaping), in or entering the vicinity of the makeup/hair styling area for her own health and safety. Rachel reserves the right to refuse service on any clients displaying contagious viral symptoms including but not limited to fever, coughing, vomiting, diarrhoea and suspicious rash to ensure her own health and that of her other clients. Rachel also reserves the right to refuse hair styling or makeup services on clients with head lice. Clients with lesions, recent surgery, injectables/filler, other skin/body concerns on or near the treatment area will be required to obtain a medical clearance from their Medical Practitioner before the appointment otherwise Rachel may not be able to conduct the treatment safely so will have to refuse the treatment without refund.

Children in attendance of the booking are to be supervised by a responsible adult at all times. Children are not to be in the service area at any time unless they are having a service and are being supervised by a responsible adult. This is for their own safety; Rachel uses very hot styling tools, operates electrical equipment and has very heavy equipment which can fall if not handled correctly. Rachel is not responsible for watching any children. Rachel accepts no liability from any claims arising from any children’s injury while in the service area. Rachel reserves the right to refuse service without refund for misbehaving or uncontrollable children that she feels cannot be styled safely.

For her own health and safety, Rachel factors in her own rest and meal breaks when allocating timing to ensure she can produce her best work.

Rachel reserves the right to refuse the lending out of her equipment to clients, other artists, or stylists and third parties.

COVID-19:

Rachel has always been committed to protecting her clients’ health and safety and of course her own, so hygiene has always been at the forefront of her business operations.

Rachel is doubled vaccinated and is happy to show proof of vaccination where required. It is not a requirement for clients to be vaccinated to attend a hair and/or makeup booking with Rachel, (unless Government mandated).

All clients are required to sign in using Rachel’s QLD Health QR code, (unless this is no longer mandated).

Clients who are unwell should not attend an appointment as they will be refused service and also risk the entire appointment for anyone else to become voided without refund. In some instances, some clients will require medical clearance to proceed with an appointment. If you are unsure if this applies to you, please discuss this with Rachel in confience ahead of the appointment.

Other:
Damages, theft or contamination to Rachel’s property caused by any person, (including children), require on the spot compensation of equipment plus shipping costs of that equipment. This applies to damaged or contaminated items. As children cannot compensate, the client will be held responsible for on-the-spot compensation.

In the event that Rachel is not able to attend the appointment to provide hair and/or makeup services on the scheduled booking date the limit of liability is a full refund of all monies already paid for the hair and/or makeup for the directly affected appointment on the affected date only. For example, if a trial session has been booked and completed but Rachel cannot attend the wedding appointment, the limit of liability is a refund of the wedding appointment only (even if it is included as part of a package). Rachel will be happy to provide trial notes and photos from the trial session so you can forward these to your new artist or hair stylist. As a courtesy Rachel will provide a recommendations list to the client but it is up to the client to contact the artist/stylist to check their availability and enquire about their rates.

Rachel does her best to ensure the products she uses at a trial are also used on the wedding day but please be aware that there are situations beyond her control that may prevent this, such as a supplier discontinuing a product or a supplier delay in restocking a product. Rachel will always aim to replace the product with something similar.

Clients acknowledge that Rachel may use any photographs or images taken for portfolio, website and any promotions.

Medical Disclaimer:
The contents and advice on this site are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. Rachel accepts no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Rachel. By making a booking through Aurum Bride you acknowledge and accept this policy and release Rachel from any liability if such a situation should arise.

The client understands that once they pay the booking fee, they are legally bound by this document.

DISCLOSURE, TERMS AND CONDITIONS FOR BEAUTY TREATMENTS/SERVICES

Satisfaction
I guarantee the quality of the products I use and the expertise in my craft. I want you to feel beautiful and pampered. Whilst it is not compulsory to have a test patch, I encourage you to come and see me 48hrs prior to your appointment to have a test patch for any sensitivity to any of the products that I use, but in particular to lash glue, brow tint, lash tint, brow lamination and lash lift products. All test patch appointments are by appointment only.

Terms & Conditions:
Please take note of the following important TERMS & CONDITIONS when booking beauty treatment services through Aurum Bride (Rachel Pivetta). I encourage you to read these User Terms carefully as they are a legal document and, upon making your booking, you agree to be bound by these User Terms. It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions.

Timing:
Time management is of the essence therefore adherence to booking times is critical in ensuring that Rachel delivers the service you expect and will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the client to advise Rachel as soon as practical. Lateness of more than 10 minutes will have the appointment cancelled. Please give yourself enough time to arrive and locate Rachel’s studio. It is recommended that you arrive 5-10 minutes early.

Pricing:
Please note that all prices are subject to change. If you have already booked then you retain the rates specified at the time of booking.

Bookings:
Bookings are subject to availability. You can view Rachel’s availability and make a booking by clicking here.

Preparations for Appointments:
The onus is on the client to prepare for their appointment accordingly to get the best possible results for their individual look. While Rachel is an expert in her field, there are limitations as to what can be realistically achieved for everyone.

Rachel proposes the following general advice to help the client achieve the best possible result from their appointment:

Service & Office Hours:
Beauty Service hours: 9:00am – 4:30pm Tuesday – Friday
Please understand that Rachel may not always be able to answer her phone if she is with a client.

Booking Fees:
Some longer beauty appointments require a small booking fee to be paid ahead of the appointment. These include Eyelash extensions full set and infills, brow lamination + tint + design, lash lift + tint. The booking fee for these services is $20. The booking fee is not an additional cost and is deducted from the total cost of the appointment. This is to cover Rachel’s losses in administration and allocating the appointment if the client changes their mind. There are no refunds for booking fees, however, they are transferrable to a new appointment if more than 24hrs notice is given for cancellation or reschedule request.

Payments:
The client scheduling the booking will be responsible for full payment of all services immediately following completion of service(s). Rachel accepts credit or debit card payments on the day of service.

Failure to pay the full due balance will result in a final letter of demand which will be emailed to the address supplied, which if after seven days of this letter being sent full payment is still not made, Rachel will pursue legal action to retrieve those funds plus late payment interest of 7.4% per month overdue and any legal fees Rachel incurs whilst trying to recover the monies owed to her.

Refunds:
Rachel does not offer refunds for completed services, however, if there is a considerable and unreasonable fault or failure in one of the services provided Rachel will provide either a repair or refund at her discretion.

Australian Consumer Law; Consumer Guarantees

Guarantees under the Australian Consumer Law include providing services:

  • with due care and skill;
  • which are fit for purpose; and
  • within a reasonable time.

Cancellations:
Please provide at least 24hrs notice for cancellations otherwise you may be billed for the full cost of the appointment. Cancellation of any appointment by you must be communicated in writing, by txt or email and will only be confirmed upon receipt of this. Clients who repeatedly cancel risk having any request for future services terminated indefinitely.

Health & Safety:
Rachel is not, under any circumstances, responsible for any allergic reactions to products used.

All clients need to inform Rachel if they:

  • are pregnant;
  • have skin conditions or allergies; or
  • if they are receiving medical care from a doctor or health practitioner.

If you are in doubt about your medical circumstances, you will need to seek medical advice prior to using your services. Whilst Rachel will take all due care in performing the services, Rachel is not liable for any side effects which occur as a result of the client’s own negligence.

Rachel reserves the right to refuse service on any clients suspected of any contraindications/contagious conditions to ensure her own health and that of her other clients.

No animals, children or acquaintances are permitted to accompany the client for any beauty treatments. Some exceptions will be made e.g. assistance dogs.

Limitation of Liability:
Rachel will not be liable for:

  • the client changing his or her mind;
  • the client having a reaction because they did not disclose their medical issues; or
  • any loss which is in excess of the price paid for the services.

Privacy Policy
Rachel collects personal information including medical information which is designed to aid in providing beauty treatments in a safe manner. Any sensitive information such as medical and contact information will not be shared with any third party unless there is a legal requirement to, (e.g. COVID-19 contact tracing to Queensland Health or other Australian government department). Rachel keeps personal information strictly confidentially.

Rachel will utilise your contact phone number and/or email address to confirm upcoming appointments.

From time-to-time Rachel may have promotions or a newsletter and may send you emails to the email address you have supplied. If you wish to opt out of this, please contact Rachel to make this request as all new clients are on the marketing list as a default.

By making a booking you have read, understood and agreed to the terms and conditions of Rachel’s privacy policy.

Complaints Procedure

Should you have a complaint in relation to the services provided by Rachel, please contact Rachel as soon as possible to discuss. If you are unhappy with Rachel’s response to your complaint, you can contact the Queensland Office of Fair Trading.

Other:
Damages, theft or contamination to Rachel’s property caused by any person will require on the spot compensation of equipment plus shipping costs of that equipment. This applies to damaged or contaminated items.

In the event that Rachel is not able to conduct the appointment the client will be notified as soon as possible.

Rachel does her best to ensure the products she uses for previous appointments are the same or similar for future appointments but please be aware that there are situations beyond her control that may prevent this, such as a supplier discontinuing a product or a supplier delay in restocking a product. Rachel will always aim to replace the product with something similar.

Clients acknowledge that Rachel may use any photographs or images taken for portfolio, website and any promotions.

Medical Disclaimer:
The contents and advice on this site are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. Rachel accepts no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Rachel. By making a booking through Aurum Bride you acknowledge and accept this policy and release Rachel from any liability if such a situation should arise.

The client understands that once they book an appointment they are legally bound by this document.