What Happens to my Hair or Makeup Appointment if my Wedding is Affected by COVID-19?
Hello brides to be!
I really wanted to take this opportunity to simplify my terms regarding appointments that may be affected by COVID-19 and let you know what my process is so you know what to expect. It’s a turbulent time for both small business and brides and my heart goes out to all of you that have been affected by the pandemic or are feeling uncertain at times. I remember how stressed I was planning my own wedding with a newborn, (but this was back in 2018), and COVID seems to be a whole new kettle of fish!
So lets start from the start – what happens with a cancellation due to a change of mind? (Not because of COVID or special circumstances).
- With more than 60 days’ notice the booking fee is retained but nothing else will be due, and if additional payments have been made on top of the booking fee, these will be refunded less any surcharges if you have paid by credit card.
- With 60 days’ or less notice, 50% of the appointment value is retained to cover my losses.
- With 30 days or less notice, the full appointment value is retained to cover my losses.
So, what happens if you need to cancel or reschedule due to COVID-19? Here are a few situations for consideration:
If your wedding is directly affected by a lockdown measure affecting the state or Local Government Area (LGA) that the appointment was booked for then I will work with you to transfer your funds in full to a new date that I am available for. If you decide to go ahead and select a date that I am not available for then some or all funds will be retained depending on the notice given, (see above).
If I am affected by a lockdown measure, (I am in Gold Coast, QLD), and you aren’t affected e.g. your wedding is in Byron Bay NSW, and you aren’t postponing, then I will refund the monies paid.
If your wedding is grossly affected by restrictions in its region, e.g. the number of attendees is capped to 20, then it will be able to be moved to a new date that I am available for.
Local Government Area Lockdown
For example, if Brisbane LGA is in a lockdown and you have some guests based there but you yourself are based within the Gold Coast LGA which isn’t in a lockdown and your venue isn’t in a lockdown LGA, then this generally isn’t considered reasonable grounds for cancellation.
For example, if Melbourne is in a lockdown and you have some guests based there but you yourself are based on the Gold Coast which isn’t in a lockdown, then this generally isn’t considered reasonable grounds for cancellation.
If you are wanting to cancel due to international boarders not opening when you’d hoped for, this isn’t considered reasonable grounds for cancellation.
You or your bride/groom can’t attend due to a public health direction
Absolutely understandable! Let’s move your appointment to a new date that I am available for.
Some circumstances are unique and don’t quite fit into the above categories and will need to be considered on a case-by-case basis. For example, in 2020 I had a bride living in the Northern Territory who could attend her Queensland wedding however her fiancé could not attend due to unique military orders surrounding the COVID related circumstances. Yes… he wasn’t permitted to attend his own wedding in 5 weeks’ time, so their appointment was transferred in full to a new date that I was available for, without penalty.
I hope this helps! If you have any questions about any of the above, I’m only a call or email away and I’m always more than happy to have a chat. Sending all the smooth wedding planning vibes your way x
And as always, if you prefer all the wordy stuff, my Terms, Conditions and Disclosure is always available to view by clicking here.