DISCLOSURE/T&Cs

Satisfaction
I guarantee the quality of the products I use, my passion and expertise in my craft. I want you to feel beautiful and pampered on your special day. Whilst it is not compulsory to have a trial session of your hair and makeup, I encourage you to come and meet me ahead of time to test my work, see how you can expect your hair and makeup will look and discuss the elements of your day. This will ensure your look is perfectly matched along with addressing all your needs and any concerns. Most importantly, I want you to enjoy every step of this special process and look in the mirror and feel the most beautiful you have ever felt in your life.

Terms & Conditions:
Please take note of the following important TERMS & CONDITIONS when booking hair and makeup services through Aurum Bride (Rachel Pivetta). I encourage you to read these User Terms carefully as they are a legal document and, upon making your booking, you agree to be bound by these User Terms. *It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments being made by the specified dates.

Timing:
Time management is of the essence therefore adherence to booking times is critical in ensuring that Rachel delivers the service you expect and will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the bride/client to advise Rachel as soon as practical. Rachel is not responsible if desired completion time is not met due to client delays. Rachel will notify the client of her arrival time upon booking using the timing information you have provided. If you need to make changes, please request this as soon as possible and Rachel will try her best to accommodate. If Rachel is set back due to delays caused by you or your group/wedding party, and if she is requested and required to overstay, (provided she can stay pending her other appointments), the client will be charged $75 per half hour exceeded to overstay the appointment in half hour increments only, (min. $75).

Rachel can be booked on a per service basis or for the full day. Most brides book Rachel on a per service basis, however, should you wish to book her on a full day please make this request, so it can be quoted for, (a full day is classified as 8 -10hrs and will need to be quoted for specifically).

Rachel’s timing varies depending on the service required and technical individual requirements of the client. When allocating service duration for wedding/group bookings Rachel bases this on her usual time required for hair and/or makeup services. Makeup artistry is approximately 30-40min per person, hair styling is approximately 45min per person. Extra time will be required for speciality makeup, cultural makeup, extra-long hair, hair extensions, intricate styling requirements, tattoo/special makeup camouflage and special hair types. If any of your needs fall into this category please advise Rachel so she can ensure ample time is provided for your service. It is also recommended to send Rachel hair or makeup photos in advance of your trial/preview or event.

Rachel’s regular working hours are 6:00am – 4:00pm. When Rachel is required to start work or start her commute to get to you outside of these hours an outside of hours charge will apply of $50 per half hour outside of her regular hours.

Pricing:
Please note that all prices are subject to change. If you have already paid a retainer as deposit then you retain the rates invoiced at the time of booking for the respective booking.

General Bookings & Previews:
Bookings are subject to availability; please contact Rachel to confirm her availability. In order to secure any booking, you will be required to pay a non-refundable and non-transferable retainer which is deducted from the total cost of the booking and will not be refundable or transferable under any circumstances. The retainer amount is calculated by Rachel based on the size/requirements of the booking. The remainder of the service must be paid 14 days in advance of the service date or the client risks the appointment being unattended and cancelled without refund. Rachel will not hold any hair or makeup bookings that have not paid their retainer as deposit.

A standard hair or makeup trial session runs for a generous 1hr for hair and 1hr for makeup and allows for small tweaks to the chosen look. A superior hair or makeup trial runs for an extended time of 1hr 30min hair and 1hr 30min makeup to allow for extensive changes, tweaks and any discussion surrounding your big day. It is recommended that you bring a similar photo example for clarity if available.

Trial bookings do not guarantee or secure hair and/or makeup services for your wedding date. If you would like to secure Rachel’s services for your wedding date you need to request her availability and ask to book this appointment specifically as Rachel treats trials and weddings as separate appointments.

Wedding & Group Bookings:
Bookings are subject to availability; please contact Rachel to confirm availability. To secure your wedding/group booking you will be required to pay a non-refundable retainer as deposit which is deducted from the total cost of the booking. The retainer amount is calculated by Rachel based on the size and requirements of the booking and will not be refundable or transferable under any circumstances. The remainder of the service must be paid in full no later than 28 days ahead of the booking date or the client risks the appointment being unattended and cancelled without refund. If you wish to make changes to the appointment requirements Rachel will re-quote, however, Rachel will not allow a reduction of the original booking fee. If you need to cancel the appointment and do not want to be penalised for the remaining balance, then 90 days’ minimum notice must be given due to the advance nature of Rachel’s work. Rachel will not hold any bookings that have not paid their retainer as deposit under any circumstances.

Service & Office Hours:
Bookings: 24/7 by appointment, subject to availability
Office hours: Tuesday – Saturday 10:00am – 4:00pm

Payments:
The client scheduling the booking will be responsible for full payment of all services in the event that other people in the wedding party/group do not pay their portion. For all wedding/group hair and makeup bookings the full remaining balance is due 28 days ahead of your booking date. Non-group appointments are due 14 days prior.

To make payment via credit card or Bpay please make this request so Rachel can update your invoice with the required 1.8% surcharge and send the invoice electronically for the credit card portal. All credit card and Bpay payments attract a 1.8% surcharge. Please allow at least 3 business days for electronic funds to clear. Electronic payments that do not clear before the booking date will not be accepted as payment of the respective invoice.

Appointments are only tentatively held for 48hrs from the time and date the invoice was issued. After this the appointment may be voided if a retainer has not been received by Rachel and the appointment may be offered to another interested party without prior notice. If you are having difficulty viewing, receiving or paying an invoice, please contact Rachel immediately. It is highly recommended that clients send a transaction receipt as proof of payment.

Secured group bookings which are not paid in full by the due date risk termination and will not be attended. Rachel will try to reach you to remind you of payment via your email and/or phone number you have provided her with. Failure to pay the full due balance will result in a final letter of demand which will be emailed to the address supplied, which if after seven days of this letter being sent full payment is still not made, Rachel will pursue legal action to retrieve those funds plus late payment interest of 7.4% per month overdue and any legal fees Rachel incurs whilst trying to recover the monies owed to her.

Refunds:
Rachel does not offer refunds for any completed services; therefore, if you are in any way dissatisfied, the onus is on the client to notify Rachel whilst on location. Should you wish to meet Rachel ahead of time and test her work in advance of a booking for your occasion she highly recommends that you see her for a trial session prior to booking a wedding appointment with her. Trials and wedding/group bookings are always treated as separate bookings, so trial appointments do not secure wedding/other appointments. The onus is on the client to ensure they check availability, book in by requesting the appointment and pay the retainer as deposit to avoid disappointment.

The retainer is strictly non-refundable and non-transferable. There are no refunds of any monies paid toward any bookings where there has been any partial/full cancellation made within the three-month period leading up to the group booking/wedding.

Cancellations:
Please confirm the number of services you have requested carefully at the time of booking as Rachel doesn’t offer any reductions at any time for hair and makeup services. Should someone in your wedding/group booking cancel at any time they are welcome to be replaced with someone else, e.g. a guest or relative.

You will be charged the full amount of the service since the booking duration and time on the requested date has been specifically allocated to you which results in lost earnings/bookings for Rachel. It is your responsibility as the client to communicate and make the other parties aware of her rates and terms of service. Cancellations without 90 days prior notice will be charged the full cost of the booking. All security deposits are strictly non-refundable and non-transferable. This also applies to weddings that have been cancelled due to relationship or financial problems.

Cancellation of any booking by you must be communicated in writing, by post or email and will only be confirmed upon receipt of this. The complete security deposit will be retained by Rachel regardless of notice given due to administration and loss of other bookings caused by allocating your appointment.

Travel/Parking Fees:
A travel fee may be incurred depending on distance required to travel. If any hotel/motel and parking fees are incurred as result of the location of the booking, these will be passed on to the client as parking fees are not included in the quoted travel fee. If onsite parking is not available you must notify Rachel immediately so other arrangements can be made. Rachel’s vehicle requires a carpark no less than 2.1m high. Please be aware that parking delays caused by the client may result in the artists inability to start the service on time, finish the total service booked or get to the service at all. Rachel recommends that onsite parking be arranged ahead of time and provided to her to avoid disappointment.

Extra people wanting styling:
If any additional people or additional services are required on the day, but have not been booked for, this is not normally a problem and payment can be made in correct cash on the day. It is recommended that you give Rachel notice if others in attendance are wanting additional hair and/or makeup services so arrangements can be made. Rachel recommends that services for hair and/or makeup are confirmed in advance to avoid disappointment where she may not be able to cater to any extras.

Exclusions:
Junior makeups that have been offered on a complimentary basis are for girls aged 8 years or younger and only include eye shimmer, powder blusher and lip sheen application only. Age appropriate makeup is for girls aged 14 years or younger and includes a choice of airbrush/conventional makeup, soft style only and does not include any false lashes.

Full makeup includes the usual applications to the face area and lightly to neck only. Any other required applications will be charged for and quoted prior to application in the areas not included in our usual service, including but not limited to the back, chest and remainder of the body, particularly where extensive works and product applications are required.

Additional requests such as glitters, specialty lashes, gemstones, eyelid tape/netting, bold/unusual pigments and other special mediums need to be requested in advance which Rachel will quote for. Rachel does not carry speciality items unless requested in advance. Please provide ample notice so arrangements can be made.

Should special or tattoo coverage be required please advise Rachel in advance so time and price can be quoted.

Health & Safety:
Rachel is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to give advance notification to Rachel if you or any of your group/wedding party have a particular hypersensitivity that you are aware of. Should you bring your own product that you are familiar with, then Rachel will be happy to use the product. Rachel cannot and will not make guarantees surrounding quality for product(s) you supply for use.

Rachel reserves the right to stop work if there is any smoking in or entering the vicinity of the makeup/hair styling area for her own health and safety. Rachel reserves the right to refuse service on any clients displaying contagious viral symptoms including but not limited to vomiting, diarrhoea and suspicious rash to ensure her own health and that of her other clients.

Children in attendance of the booking are to be supervised by a responsible adult at all times. Children are not to be in the service area at any time unless they are having a service and are being supervised by a responsible adult. This is for their own safety; Rachel uses very hot styling tools, operates electrical equipment and has very heavy equipment which can tip if not used correctly. Rachel is not responsible for watching any children. Rachel accepts no liability from any claims arising from any children’s injury while in the service area. Rachel reserves the right to refuse service without refund for misbehaving or uncontrollable children that she feels cannot be styled safely.

Other:
Damages, theft or contamination to Rachel’s property caused by any person, (including children), require on the spot compensation of equipment plus shipping costs of that equipment. This applies to damaged or contaminated items. As children cannot compensate, the client will be held responsible for on the spot compensation.

In the event that Rachel is not able to attend the appointment to provide hair and/or makeup services on the scheduled booking date, Rachel will make every attempt to replace the hair and/or makeup artist. However, she is unsuccessful, the limit of liability is a full refund of all monies already paid for the hair and/or makeup for the directly affected appointment on the affected date only.

Rachel does her best to ensure the products she uses at a trial are also used on the wedding day but please be aware that there are situations beyond her control that may prevent this, such as a supplier discontinuing a product or a supplier delay in restocking a product. Rachel will always aim to replace the product with something similar.

Clients acknowledge that Rachel may use any photographs or images taken for portfolio, website and any promotions.

Medical Disclaimer:
The contents and advice on this site are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. Rachel accepts no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Rachel. By making a booking through Aurum Bride you acknowledge and accept this policy and release Rachel from any liability if such a situation should arise.

The client understands that once they pay the retainer as deposit, they are legally bound by this document.